Subject: Ticket Assigned - Conversation with Caizie "Cai"
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 13:57:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Caizie "Cai" Caizie "Cai"                    hi           05:45 PM, 20th Feb                     Caizie "Cai"                    i just order now can i change it cand pick up today           05:46 PM, 20th Feb                   Abdulqader                    Hi Caizie, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:47 PM, 20th Feb                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           05:49 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:51 PM, 20th Feb                     Caizie "Cai"                    what if the item is not ok? can i exchange or refund?           05:51 PM, 20th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           05:53 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:54 PM, 20th Feb                     Caizie "Cai"                    thanks           05:55 PM, 20th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:57 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735437