Subject: Ticket Assigned - Conversation with Saleh
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 13:17:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saleh Saleh                    Hi I have an order #9415401930           04:52 PM, 20th Feb                     Saleh                    I ordered a shirt and two jeans           04:52 PM, 20th Feb                     Saleh                    It was delivered  just now           04:52 PM, 20th Feb                     Saleh                    The shirt is great but the jeans is slightly large as I chose size 32 and I think I should have chosen size 30           04:53 PM, 20th Feb                     Saleh                    I requested a return but was told it will take 2 - 5 days for pick up           04:53 PM, 20th Feb                     Saleh                    Will it be possible I come myself to any branch in Abu Dhabi to make the exchange?           04:54 PM, 20th Feb                     Saleh                    Just change the two jeans size 32 to 30 same brand and color           04:54 PM, 20th Feb                     Saleh                    Looking forward to hear from you           04:55 PM, 20th Feb                   Abdulqader                    Hi Saleh, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           04:57 PM, 20th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:57 PM, 20th Feb                     Saleh                    Thank you ?           04:58 PM, 20th Feb                   Abdulqader                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           05:02 PM, 20th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:02 PM, 20th Feb                     Saleh                    These are the two items thry are identical           05:03 PM, 20th Feb                     Saleh                    I would like the same model and color but size 30           05:03 PM, 20th Feb                     Saleh                    Could you please assist me on which branch in Abu Dhabi I will find them?           05:03 PM, 20th Feb                   Abdulqader                   We request you to please allow us some more time.           05:06 PM, 20th Feb                     Saleh                    Thanks ?           05:07 PM, 20th Feb                     Saleh                    Will be waiting           05:07 PM, 20th Feb                   Abdulqader                   We have attached the available items in the store:           05:10 PM, 20th Feb                     Saleh                    Max Al Wahda mall is great. Can you check if they have size 30 please           05:11 PM, 20th Feb                   Abdulqader                   Yes that is available size 30           05:13 PM, 20th Feb                     Saleh                    Okay great I will exchange my item there           05:14 PM, 20th Feb                     Saleh                    Replace the two jeans size 32 to size 30           05:14 PM, 20th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:15 PM, 20th Feb                     Saleh                    Confirm with them please that I will pass by today           05:15 PM, 20th Feb                     Saleh                    Thank you so much ?           05:15 PM, 20th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:17 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735222