Subject: Ticket Assigned - Conversation with Ina Ivanova
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Feb 2023 16:08:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ina Ivanova Ina Ivanova                    Hi           07:45 PM, 19th Feb                     Ina Ivanova                    9415154211 Order, arrived incomplete.           07:46 PM, 19th Feb                     Ina Ivanova                    This is not there, just only sterilizer           07:47 PM, 19th Feb                   Abdulqader                    Hi lna, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:48 PM, 19th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:49 PM, 19th Feb                     Ina Ivanova                    Sure. Waiting           07:49 PM, 19th Feb                   Abdulqader                   We are truly sorry to hear that you received an incompleted item.           07:51 PM, 19th Feb                   Abdulqader                   Unfortunately we cannot send the missing item but we will create a return request for the item and we will refund the full amount to your bank account.           07:53 PM, 19th Feb                     Ina Ivanova                    ? Why           07:53 PM, 19th Feb                     Ina Ivanova                    So, it means i have to order the same item again?           07:53 PM, 19th Feb                     Ina Ivanova                    What if it will arrive again incomplete?           07:54 PM, 19th Feb                     Ina Ivanova                    It seems that there is a glitch, since it is a combined item under promo           07:55 PM, 19th Feb                     Ina Ivanova                    So, i have no confidence, that it if i order it again,  i will receive it complete, and due to negligence of your staff i should spend time and money?           07:56 PM, 19th Feb                     Ina Ivanova                    Cant you just deliver missing piece of an item asap!!!           07:56 PM, 19th Feb                   Abdulqader                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your full products  future purchases.           07:56 PM, 19th Feb                   Abdulqader                   We would request you to please place your order on our website again. We thank you for your understanding and cooperation.           07:57 PM, 19th Feb                     Ina Ivanova                    ?           07:57 PM, 19th Feb                     Ina Ivanova                    Im not happy with your answer, nor resolution, please read my query above!           07:58 PM, 19th Feb                     Ina Ivanova                    Have you initiated return request for this item?           07:59 PM, 19th Feb                     Ina Ivanova                    !           07:59 PM, 19th Feb                     Ina Ivanova                    Return request number please!?           07:59 PM, 19th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/19/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           08:01 PM, 19th Feb                   Abdulqader                   You can also track the order via the LMG website through the following link: https://bit.ly/3v0Daf7 Through the tracking number: RP021923002795           08:01 PM, 19th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:02 PM, 19th Feb                     Ina Ivanova                    Share me complaint email           08:04 PM, 19th Feb                     Ina Ivanova                    Address           08:04 PM, 19th Feb                   Abdulqader                   You can write your complain here: https://www.centrepointstores.com/ae/en/write-to-us           08:05 PM, 19th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:07 PM, 19th Feb                     Ina Ivanova                    No           08:08 PM, 19th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:08 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5731811