Subject: Ticket Assigned - Conversation with Kanwal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Feb 2023 15:47:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kanwal Kanwal                    I have to return some items from my order yesterday I received a call that today any rider will come to collect my return items but nobody has yet come           07:27 PM, 19th Feb                     Kanwal                    I have to go out of city for 10days then my return time of 14days will expire plz say some body come and collect my return items and pay my cash back           07:28 PM, 19th Feb                     Kanwal                    My order number was 9414570219           07:29 PM, 19th Feb                   Abdulqader                    Hi Kanwal, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:29 PM, 19th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:29 PM, 19th Feb                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971526711793).           07:31 PM, 19th Feb                     Kanwal                    But yesterday someone called me that tomorrow (today) any one collect my return items           07:32 PM, 19th Feb                     Kanwal                    I requesting u plz send someone today           07:33 PM, 19th Feb                   Abdulqader                   We will do our best to arrange the collection asap.           07:33 PM, 19th Feb                     Kanwal                    Ok plz inform me if it is available today           07:33 PM, 19th Feb                     Kanwal                    Otherwise increase my return duration           07:34 PM, 19th Feb                   Abdulqader                   Kindly note that to make the return process fast You can now drop off your return to any (MAX) stores across the UAE.           07:37 PM, 19th Feb                     Kanwal                    Is it possible?           07:37 PM, 19th Feb                     Kanwal                    I will get my money back??           07:38 PM, 19th Feb                   Abdulqader                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the UAE.           07:38 PM, 19th Feb                   Abdulqader                   Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           07:38 PM, 19th Feb                     Kanwal                    I pay cash           07:39 PM, 19th Feb                   Abdulqader                   Yes you can ask refund as cash.           07:41 PM, 19th Feb                   Abdulqader                   But we have to cancel the online return request.           07:41 PM, 19th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:42 PM, 19th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:44 PM, 19th Feb                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:47 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5731714