Subject: Ticket Assigned - Conversation with Rajani Chetty
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 16:12:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rajani Chetty Rajani Chetty                    Hi           07:51 PM, 17th Feb                     Rajani Chetty                    My order is supposed to be delivered today           07:52 PM, 17th Feb                   Abdulqader                    Hi Rajani, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:52 PM, 17th Feb                     Rajani Chetty                    When the delivery man called I told him to give me 10 minutes I'm coming           07:52 PM, 17th Feb                     Rajani Chetty                    He leaves           07:52 PM, 17th Feb                     Rajani Chetty                    I call him several times           07:52 PM, 17th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:52 PM, 17th Feb                     Rajani Chetty                    He claims to come bacj           07:52 PM, 17th Feb                     Rajani Chetty                    But now he blocks me n say I was not here           07:53 PM, 17th Feb                     Rajani Chetty                    What kind of service is that           07:53 PM, 17th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           07:53 PM, 17th Feb                     Rajani Chetty                             07:53 PM, 17th Feb                     Rajani Chetty                    He makes me run to come to him to get the parcel when he never waited           07:54 PM, 17th Feb                     Rajani Chetty                    N now he blocks my number as he told me he is in the area wait for another one hour           07:54 PM, 17th Feb                     Rajani Chetty                    I haven't eaten n still waiting for him           07:54 PM, 17th Feb                     Rajani Chetty                    When he does this to me           07:54 PM, 17th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:55 PM, 17th Feb                     Rajani Chetty                    He is not a good person when u lie n say ur here when ur not           07:55 PM, 17th Feb                     Rajani Chetty                    N even tells me he will come back n I don't eat           07:55 PM, 17th Feb                     Rajani Chetty                    N wait for him n hours passes by n when I call again to check if he is close he blocks me           07:56 PM, 17th Feb                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us.           07:56 PM, 17th Feb                   Abdulqader                   We take matters like these very seriously.           07:56 PM, 17th Feb                     Rajani Chetty                    Cuz if he thinks he is punishing customers I will leave the packet with him n not answer again n it will be his loss not mine           07:57 PM, 17th Feb                   Abdulqader                   Kindly please provide us the courier number to share it with concern team to take action accordingly.           07:57 PM, 17th Feb                     Rajani Chetty                    I'm leaving the country soon n thought that I'm putting my things in order n this is what he does           07:57 PM, 17th Feb                     Rajani Chetty                    I had ordered with max before n never had this case           07:58 PM, 17th Feb                     Rajani Chetty                    Better I order from brand for less if this attitude is being served to customers           07:58 PM, 17th Feb                     Rajani Chetty                    One minute           07:58 PM, 17th Feb                     Rajani Chetty                    545866205           07:58 PM, 17th Feb                     Rajani Chetty                    0545866205           07:59 PM, 17th Feb                   Abdulqader                   We have forwarded your query to the concerned team to check the issue asap.           08:00 PM, 17th Feb                   Abdulqader                   Again, please accept our sincere apologies for this.           08:00 PM, 17th Feb                     Rajani Chetty                    Many thanks           08:00 PM, 17th Feb                     Rajani Chetty                    Yeah cuz it's not right blocking customer when he made me run like this           08:00 PM, 17th Feb                     Rajani Chetty                    N still ask me to wait for him when I haven't had lunch nor dinner           08:01 PM, 17th Feb                     Rajani Chetty                    Who does that           08:01 PM, 17th Feb                     Rajani Chetty                    Things like that tarnishes a company name           08:01 PM, 17th Feb                   Abdulqader                   We’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email.           08:02 PM, 17th Feb                     Rajani Chetty                    Ok           08:02 PM, 17th Feb                     Rajani Chetty                    Ur very supportive we need more people like u           08:03 PM, 17th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:03 PM, 17th Feb                     Rajani Chetty                    No apart from that u guys r the best shop with the best size I make all my family buy from u when they come on vacation like me. But now this experience makes me think twice           08:04 PM, 17th Feb                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           08:06 PM, 17th Feb                     Rajani Chetty                    Many thanks for ur kind support           08:07 PM, 17th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:09 PM, 17th Feb                     Rajani Chetty                    No           08:09 PM, 17th Feb                     Rajani Chetty                    Thank u for assisting me           08:09 PM, 17th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           08:11 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5724317