Subject: Ticket Assigned - Conversation with paaam.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 16:10:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with paaam. paaam.                    Hi           07:50 PM, 17th Feb                   Abdulqader                    Hi Paam, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:51 PM, 17th Feb                     paaam.                    How can I file complain about delivery services           07:52 PM, 17th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           07:53 PM, 17th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9415002485?           07:53 PM, 17th Feb                     paaam.                    Yes sir           07:53 PM, 17th Feb                     paaam.                    About the delivery man.           07:54 PM, 17th Feb                   Abdulqader                   Please provide us with more details about your inquiry so we can further assist you.           07:54 PM, 17th Feb                     paaam.                    He went to my house before and when I told him I dont live there anymore he shout at me he said why I did not inform him that I change address           07:55 PM, 17th Feb                     paaam.                    I told him I put the correct address in my delivery           07:56 PM, 17th Feb                     paaam.                             07:56 PM, 17th Feb                     paaam.                    He never asked me today to send me the location he was referring to the address based from my deliveries before           07:57 PM, 17th Feb                     paaam.                    I don’t save numbers from deliveries. So I assume this time is a new delivery so he will follow the address from the sticker of my item           07:57 PM, 17th Feb                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us.           07:58 PM, 17th Feb                     paaam.                    But when he knew he was shouting at me even when he comes at my doorstep.           07:58 PM, 17th Feb                   Abdulqader                   We take matters like these very seriously. We have now forwarded the feedback to our concern team and they are surely going to take a strict action on this.           07:59 PM, 17th Feb                   Abdulqader                   Kindly please provide us the courier number to share it with concern team to take action accordingly.           07:59 PM, 17th Feb                     paaam.                    Thank you very much           07:59 PM, 17th Feb                   Abdulqader                   Kindly please provide us the courier number.           08:01 PM, 17th Feb                     paaam.                    Where I can see that sir           08:03 PM, 17th Feb                   Abdulqader                   We have forwarded your query to the concerned team to check the issue asap.           08:05 PM, 17th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:07 PM, 17th Feb                     paaam.                    No more sir           08:08 PM, 17th Feb                     paaam.                    Thank you so much           08:08 PM, 17th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           08:10 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5724311