Subject: Ticket Assigned - Conversation with Manal?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 14:59:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manal? Manal?                    Hello           06:47 PM, 17th Feb                     Manal?                    I just received my order but I want to return two items           06:47 PM, 17th Feb                     Manal?                    Why I lost 32 dirhams? When the delivery charges is only 10           06:47 PM, 17th Feb                     Manal?                             06:48 PM, 17th Feb                   Abdulqader                    Hi Manal, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           06:51 PM, 17th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:52 PM, 17th Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.           06:52 PM, 17th Feb                   Abdulqader                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           06:53 PM, 17th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:54 PM, 17th Feb                     Manal?                    And where is my shukran points that I've already used?           06:55 PM, 17th Feb                     Manal?                    And where is my shukran points that I've already used?           06:55 PM, 17th Feb                   Abdulqader                   Please note the courier partner may take up to 3 - 5 business days to arrange the collection.           06:57 PM, 17th Feb                     Manal?                    And where is my shukran points that I've already used?           06:57 PM, 17th Feb                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           06:57 PM, 17th Feb                     Manal?                    Thank you           06:57 PM, 17th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:58 PM, 17th Feb                     Manal?                    Thanks           06:58 PM, 17th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           06:59 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5724085