Subject: Ticket Assigned - Conversation with JJ
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 14:10:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with JJ JJ                    Hi           05:51 PM, 15th Feb                     JJ                    Solid Slip-On Loafers  -  Blac...   of your order 9414414519 are ready for pick up at Shoexpress  Burjuman Mall, First level , Khalid Bin Al Walled road - Al Mankhool Bur Dubai. Please bring your govt. issued ID & this SMS.           05:52 PM, 15th Feb                     JJ                    I got this sms today           05:52 PM, 15th Feb                     JJ                    And when I came to collect the size is wrong           05:52 PM, 15th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           05:52 PM, 15th Feb                     JJ                             05:52 PM, 15th Feb                     JJ                    I ordered 46 
 size not 44           05:52 PM, 15th Feb                     JJ                    Very pathetic service           05:53 PM, 15th Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           05:54 PM, 15th Feb                     JJ                    Leave all this message           05:54 PM, 15th Feb                     JJ                    I want my order now           05:54 PM, 15th Feb                     JJ                    I came all the way           05:54 PM, 15th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           05:54 PM, 15th Feb                     JJ                    It
 's online order just replace to 46 size           05:55 PM, 15th Feb                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           05:55 PM, 15th Feb                     JJ                    It's not exchange           05:55 PM, 15th Feb                     JJ                    U are giving me wrong  size           05:56 PM, 15th Feb                     JJ                             05:56 PM, 15th Feb                     JJ                             05:56 PM, 15th Feb                     JJ                    I ordered 46 I got 44 !!!!!           05:57 PM, 15th Feb                     JJ                    It's a wrong order           05:57 PM, 15th Feb                   Abdulqader                   Please accept our sincere apologies for this.           06:00 PM, 15th Feb                     JJ                    I need shoe what I ordered and paid for  
          06:00 PM, 15th Feb                   Abdulqader                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your correct products for your future purchases.           06:00 PM, 15th Feb                     JJ                    Or I will.compnain to consumer department           06:00 PM, 15th Feb                     JJ                    Complain           06:00 PM, 15th Feb                   Abdulqader                   We will create return request for you and We would request you to please place your order on our website again. We thank you for your understanding and cooperation.           06:02 PM, 15th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:04 PM, 15th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/15/23. Please note the courier par
 tner may take up to 2 - 5  business days to arrange the collection.           06:06 PM, 15th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:07 PM, 15th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:10 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5715821