Subject: Ticket Assigned - Conversation with Sangeeta Nainwal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 16:29:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sangeeta Nainwal Sangeeta Nainwal                    Hi           08:04 PM, 14th Feb                   Abdulqader                    Hi Sangeeta, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           08:07 PM, 14th Feb                     Sangeeta Nainwal                    Hi Kader           08:09 PM, 14th Feb                     Sangeeta Nainwal                    This is regarding one of the refund           08:09 PM, 14th Feb                     Sangeeta Nainwal                    Can you please check the status the items were picked up on sat           08:10 PM, 14th Feb                     Sangeeta Nainwal                    Hi! Your return request RP021023002870 has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://shkrn.app.link/0g9l7AVzkxb Stay Happy!           08:10 PM, 14th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:12 PM, 14th Feb                     Sangeeta Nainwal                    Sure           08:13 PM, 14th Feb                     Sangeeta Nainwal                    Order id is this           08:13 PM, 14th Feb                     Sangeeta Nainwal                             08:14 PM, 14th Feb                   Abdulqader                   Please note that according to returns tracking ID: RP021023002870 , we can see that your items were collected from you on 11/02/2023.           08:14 PM, 14th Feb                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           08:14 PM, 14th Feb                     Sangeeta Nainwal                    Also I raised one query to assist and talked to customer service team today           08:15 PM, 14th Feb                     Sangeeta Nainwal                    Regarding one extra dress handed over with the above returned items           08:15 PM, 14th Feb                     Sangeeta Nainwal                    Did you get any update on that from warehouse team           08:16 PM, 14th Feb                     Sangeeta Nainwal                    Please confirm           08:16 PM, 14th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9413943822?           08:17 PM, 14th Feb                     Sangeeta Nainwal                             08:18 PM, 14th Feb                     Sangeeta Nainwal                    Yes issue is with these two           08:18 PM, 14th Feb                     Sangeeta Nainwal                    Actually both are different order id           08:18 PM, 14th Feb                     Sangeeta Nainwal                    But I returned this dress as well with above order return request           08:19 PM, 14th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:20 PM, 14th Feb                     Sangeeta Nainwal                    Sure           08:20 PM, 14th Feb                     Sangeeta Nainwal                             08:21 PM, 14th Feb                     Sangeeta Nainwal                    Actually this dress was handedover along with above RP id           08:21 PM, 14th Feb                     Sangeeta Nainwal                    But since both are different order ids they were supposed to go on different IDs and on different day           08:21 PM, 14th Feb                   Abdulqader                   We would like to inform you that your issue has been raised and this is your complaint number5707928.           08:21 PM, 14th Feb                     Sangeeta Nainwal                    And I by mistake handedover over all three dressed together           08:22 PM, 14th Feb                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           08:22 PM, 14th Feb                     Sangeeta Nainwal                    Sure           08:22 PM, 14th Feb                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           08:25 PM, 14th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:26 PM, 14th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           08:29 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5711914