Subject: Ticket Assigned - Conversation with M
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 16:04:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M M                    Hi           07:44 PM, 14th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:47 PM, 14th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:50 PM, 14th Feb                     M                    Yes we are           07:50 PM, 14th Feb                     M                    Order number 9414465461           07:50 PM, 14th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:51 PM, 14th Feb                     M                    Please u guys have sent the wrong thing           07:52 PM, 14th Feb                     M                    Twice now           07:52 PM, 14th Feb                     M                    First the steriliser was used and opened with the wrong bottles           07:52 PM, 14th Feb                     M                    I have sent it back and now you sent me the Joie swing           07:52 PM, 14th Feb                     M                    In the wrong colour           07:52 PM, 14th Feb                     M                    It’s the wrong item           07:52 PM, 14th Feb                     M                    I am very annoyed about this           07:52 PM, 14th Feb                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.           07:53 PM, 14th Feb                   Abdulqader                   We feel very sorry that in this instance we could not meet your expectations           07:53 PM, 14th Feb                     M                    Have a look at the invoice           07:53 PM, 14th Feb                     M                    And see what I have ordered           07:53 PM, 14th Feb                     M                    Why is this twice in a row that your team have sent the wrong items?           07:54 PM, 14th Feb                     M                    You are inconveniencing me           07:54 PM, 14th Feb                   Abdulqader                   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           07:55 PM, 14th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:56 PM, 14th Feb                     M                    I’m not giving you feedback           07:56 PM, 14th Feb                     M                    I’m asking what will you do           07:56 PM, 14th Feb                   Abdulqader                   Please note that according to returns tracking ID: RP021323003122.we can see that your items were collected from you .           07:58 PM, 14th Feb                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:58 PM, 14th Feb                     M                    Ok don’t worry I will call the team           07:58 PM, 14th Feb                     M                    You were no help Kader           07:58 PM, 14th Feb                   Abdulqader                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get the correct product for your future purchases.           08:00 PM, 14th Feb                   Abdulqader                   We would really appreciate your patience and understanding here.           08:00 PM, 14th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:01 PM, 14th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           08:03 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5711772