Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 15:43:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello. I got my delivery today and 2 items were broken. Please replace.           07:30 PM, 14th Feb                     User                    Lina Benessa , your order number is 8414614780  The tracking number is FP0214231000929.           07:31 PM, 14th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:32 PM, 14th Feb                     User                    2 were broken. Only one is good           07:32 PM, 14th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:32 PM, 14th Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           07:32 PM, 14th Feb                     User                    * File attached - trim.538E11A6-889B-4B6E-AEC5-5DD059858E8E.MOV *             07:33 PM, 14th Feb                     User                    * File attached - trim.3D4BB287-9609-44A3-823C-F51B054519B4.MOV *             07:33 PM, 14th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:34 PM, 14th Feb                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           07:35 PM, 14th Feb                   Abdulqader                   Kindly note we do not have an exchange option available at this time.           07:36 PM, 14th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/14/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:36 PM, 14th Feb                     User                    There is also another order that didn’t arrive yet even though I placed it before this order. Can you please check where it is.           07:36 PM, 14th Feb                     User                    For your reference, your order number is 8414564585 Expect delivery by , 14th Feb.           07:36 PM, 14th Feb                   Abdulqader                   And  the amount you paid online will be refunded back to your original payment method .           07:37 PM, 14th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:37 PM, 14th Feb                   Abdulqader                   We would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible.As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           07:38 PM, 14th Feb                     User                    Ok thanks           07:39 PM, 14th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:39 PM, 14th Feb                     User                    No thank you. That’s all.           07:41 PM, 14th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           07:42 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5711654