Subject: Ticket Assigned - Conversation with Amira Loza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 13:59:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amira Loza Amira Loza                    I want to do return           05:44 PM, 14th Feb                     Amira Loza                    How can i do this ?           05:44 PM, 14th Feb                   Abdulqader                    Hi Amira, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           05:47 PM, 14th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:47 PM, 14th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store           05:48 PM, 14th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:48 PM, 14th Feb                     Amira Loza                    I don’t want a replacement           05:49 PM, 14th Feb                     Amira Loza                    Yes do a return request for me please           05:49 PM, 14th Feb                   Abdulqader                   Could please let us know the reason for return the item?           05:50 PM, 14th Feb                     Amira Loza                             05:50 PM, 14th Feb                     Amira Loza                    Too small           05:50 PM, 14th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on2/14/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:51 PM, 14th Feb                     Amira Loza                    How long it will take for the money to be back in the bank account ,           05:52 PM, 14th Feb                     Amira Loza                    ?           05:52 PM, 14th Feb                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:53 PM, 14th Feb                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:53 PM, 14th Feb                     Amira Loza                    Ok           05:54 PM, 14th Feb                     Amira Loza                    Thx           05:54 PM, 14th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:56 PM, 14th Feb                     Amira Loza                    No           05:56 PM, 14th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           05:58 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5711040