Subject: Ticket Assigned - Conversation with S@B@AZH@R
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 13:09:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with S@B@AZH@R S@B@AZH@R                    Hello           04:45 PM, 13th Feb                     S@B@AZH@R                    I want to return the item I ordered  online           04:46 PM, 13th Feb                     S@B@AZH@R                    I rec the item today           04:46 PM, 13th Feb                     S@B@AZH@R                    So how long will it take to change           04:46 PM, 13th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           04:51 PM, 13th Feb                     S@B@AZH@R                    I want to change the size of T-shirt           04:52 PM, 13th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:54 PM, 13th Feb                     S@B@AZH@R                             04:55 PM, 13th Feb                     S@B@AZH@R                    https://www.maxfashion.com/ae/en/p/165105917           04:56 PM, 13th Feb                     S@B@AZH@R                    Size change from xs to small           04:56 PM, 13th Feb                   Abdulqader                   Kindly note we do not have an exchange option available at this time.           04:57 PM, 13th Feb                     S@B@AZH@R                    Then           04:57 PM, 13th Feb                     S@B@AZH@R                    I want to exchange it           04:58 PM, 13th Feb                     S@B@AZH@R                    Size is not properly           04:58 PM, 13th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           04:58 PM, 13th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           04:58 PM, 13th Feb                     S@B@AZH@R                    Store I can do it ???           04:59 PM, 13th Feb                   Abdulqader                   Sorry an exchange option  not available  in the store.           05:02 PM, 13th Feb                     S@B@AZH@R                    Then           05:03 PM, 13th Feb                   Abdulqader                   You can return online purchases:  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           05:05 PM, 13th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:07 PM, 13th Feb                     S@B@AZH@R                    No thanks           05:08 PM, 13th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           05:09 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5705734