Subject: Ticket Assigned - Conversation with سماح الشحي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 12:38:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with سماح الشحي سماح الشحي                    Hi           04:00 PM, 13th Feb                     سماح الشحي                    I want to complain about my order           04:00 PM, 13th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           04:01 PM, 13th Feb                     سماح الشحي                    I Received my order at 11/2, but I opened it this morning           04:01 PM, 13th Feb                     سماح الشحي                    The products almost dry           04:02 PM, 13th Feb                     سماح الشحي                             04:02 PM, 13th Feb                     سماح الشحي                    Maybe they save in hot place           04:03 PM, 13th Feb                     سماح الشحي                    And became dry like this           04:03 PM, 13th Feb                     سماح الشحي                    It will affected our eyes           04:03 PM, 13th Feb                     سماح الشحي                    It's bad           04:04 PM, 13th Feb                     سماح الشحي                    I lose my money for this really           04:04 PM, 13th Feb                     سماح الشحي                    Not first time I order those product always came like this dry           04:05 PM, 13th Feb                     سماح الشحي                    When I went the shop it's good not dry           04:05 PM, 13th Feb                     سماح الشحي                    I can't used this really bad!!!           04:06 PM, 13th Feb                     سماح الشحي                    I lose my money, not the first time  for the same problem           04:07 PM, 13th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           04:08 PM, 13th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:08 PM, 13th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9414130491?           04:10 PM, 13th Feb                     سماح الشحي                    Yes           04:10 PM, 13th Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           04:12 PM, 13th Feb                     سماح الشحي                             04:13 PM, 13th Feb                     سماح الشحي                    You mean this           04:13 PM, 13th Feb                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           04:16 PM, 13th Feb                     سماح الشحي                    And my money !!!           04:16 PM, 13th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on2/13/23Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           04:17 PM, 13th Feb                     سماح الشحي                    I can't wait I need the money to bye new one from the shop           04:18 PM, 13th Feb                     سماح الشحي                    I will never buy online           04:18 PM, 13th Feb                     سماح الشحي                    This is the third time this happen           04:19 PM, 13th Feb                   Abdulqader                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.           04:19 PM, 13th Feb                   Abdulqader                   We would request you to please place your order on our website again. We thank you for your understanding and cooperation.           04:19 PM, 13th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:20 PM, 13th Feb                     سماح الشحي                    Really bad           04:21 PM, 13th Feb                     سماح الشحي                    I not happy           04:21 PM, 13th Feb                   Abdulqader                   Again, please accept our sincere apologies for this.           04:22 PM, 13th Feb                     سماح الشحي                             04:23 PM, 13th Feb                     سماح الشحي                    This two date also           04:23 PM, 13th Feb                     سماح الشحي                    I bye mascara online and I throw it           04:24 PM, 13th Feb                     سماح الشحي                    Buy*           04:24 PM, 13th Feb                     سماح الشحي                    This third time dry           04:24 PM, 13th Feb                     سماح الشحي                    This time I am complaining           04:25 PM, 13th Feb                     سماح الشحي                    About three time           04:25 PM, 13th Feb                   Abdulqader                   We have now taken your valuable feedback and shared it with the concerned team. We apologize once again for this inconvenience, and thank you for your patience and kindness.           04:25 PM, 13th Feb                     سماح الشحي                    I need my money           04:26 PM, 13th Feb                     سماح الشحي                    I lose for delivery also for bad things           04:26 PM, 13th Feb                     سماح الشحي                    2 time           04:26 PM, 13th Feb                     سماح الشحي                    I don't want to buy online again           04:27 PM, 13th Feb                   Abdulqader                   We would like to offer you compensation as a voucher in the amount for the delivery charge AED10.           04:28 PM, 13th Feb                   Abdulqader                   Please let us know if you are ok with that.           04:29 PM, 13th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:31 PM, 13th Feb                     سماح الشحي                    I need my money cash           04:31 PM, 13th Feb                     سماح الشحي                    135 I want it buy again from the shop           04:32 PM, 13th Feb                     سماح الشحي                    Lose the offer I bought those offer time also           04:33 PM, 13th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:35 PM, 13th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:36 PM, 13th Feb                     سماح الشحي                    No           04:37 PM, 13th Feb                     سماح الشحي                    Just this problem           04:37 PM, 13th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:38 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5705547