Subject: Ticket Assigned - Conversation with Betsy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 14:52:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Betsy Betsy                    Sorry           06:43 PM, 12th Feb                     Betsy                    Yes I would like to know the return policy for the clothes we order           06:43 PM, 12th Feb                   Abdulqader                   Kindly share your registered email ID for further assistance.           06:45 PM, 12th Feb                     Betsy                    [email-masked]           06:45 PM, 12th Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we have checked with the following email address: [email-masked] and we are unable to locate any order with us.           06:47 PM, 12th Feb                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           06:47 PM, 12th Feb                     Betsy                    I would like to know the return policy           06:47 PM, 12th Feb                     Betsy                    Before I order in the app           06:47 PM, 12th Feb                   Abdulqader                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           06:48 PM, 12th Feb                     Betsy                    Where does it showing he app it’s eligible for return           06:48 PM, 12th Feb                   Abdulqader                   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. You can now drop off your return to any (...) store across the UAE.           06:48 PM, 12th Feb                   Abdulqader                   Please refer to the below link for any further information on non-returnable items: https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#           06:48 PM, 12th Feb                     Betsy                    Any charges will apply for return? How many days return is eligible?           06:49 PM, 12th Feb                   Abdulqader                   We offer a free return. You have within 14 days to do a return and a refund.           06:50 PM, 12th Feb                     Betsy                    Okay thank you           06:51 PM, 12th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:51 PM, 12th Feb                     Betsy                    No thanks           06:51 PM, 12th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:52 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5701358