Subject: Ticket Assigned - Conversation with RæMeez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 13:48:07 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with RæMeez RæMeez                    Hi           05:25 PM, 12th Feb                   Abdulqader                    Hi Rameez, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           05:26 PM, 12th Feb                     RæMeez                    Hi kader. I just want you to know that i am really unhappy with my last purchase from max           05:27 PM, 12th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9414309942?           05:27 PM, 12th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           05:27 PM, 12th Feb                     RæMeez                    Yes           05:28 PM, 12th Feb                     RæMeez                    There was 2 items in this order. 1 t-shirt and 1 joggers.           05:29 PM, 12th Feb                     RæMeez                    I received wrong tshirt and the joggers was damaged           05:29 PM, 12th Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           05:30 PM, 12th Feb                     RæMeez                    Sure. Hold a sec           05:30 PM, 12th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:33 PM, 12th Feb                     RæMeez                    Yes           05:34 PM, 12th Feb                     RæMeez                             05:34 PM, 12th Feb                     RæMeez                             05:34 PM, 12th Feb                     RæMeez                             05:34 PM, 12th Feb                     RæMeez                             05:35 PM, 12th Feb                     RæMeez                    See the joggers. 1 leg is tight and 1 leg is loose           05:35 PM, 12th Feb                     RæMeez                    And the Tshirt. This is not the one I ordered           05:35 PM, 12th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:36 PM, 12th Feb                     RæMeez                    Sure. Thanks           05:37 PM, 12th Feb                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           05:37 PM, 12th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on2/12/23 Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:38 PM, 12th Feb                     RæMeez                    I already requested for the return. But its not for that. I have a function tomorrow thats why order this t shirt.           05:39 PM, 12th Feb                   Abdulqader                   Again, please accept our sincere apologies for this .           05:39 PM, 12th Feb                     RæMeez                    Can you replace this order for the same item??           05:40 PM, 12th Feb                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           05:43 PM, 12th Feb                     RæMeez                    Ohhh ?           05:43 PM, 12th Feb                     RæMeez                    Ok fine           05:44 PM, 12th Feb                   Abdulqader                   Sorry for that.           05:44 PM, 12th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:45 PM, 12th Feb                     RæMeez                    No. Thats it. Thank you for your time.           05:47 PM, 12th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:47 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5701039