Subject: Ticket Assigned - Conversation with Reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 13:26:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reem Reem                    Hello           05:10 PM, 12th Feb                     Reem                    I want to exchange size of an item and return another item           05:10 PM, 12th Feb                     Reem                    What shall i do in order to exchange it ?           05:10 PM, 12th Feb                   Abdulqader                    Hi Reem, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           05:10 PM, 12th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:13 PM, 12th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9413904981?           05:14 PM, 12th Feb                     Reem                    Yes           05:14 PM, 12th Feb                   Abdulqader                   Kindly note we do not have an exchange option available at this time.           05:16 PM, 12th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           05:16 PM, 12th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:17 PM, 12th Feb                     Reem                    What about discount code           05:17 PM, 12th Feb                     Reem                    And if I return it I will have the refund same as payment method?           05:18 PM, 12th Feb                     Reem                    Cash ?           05:18 PM, 12th Feb                   Abdulqader                   kindly note for online return request the amount will be refunded to My Credit wallet in app.           05:21 PM, 12th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:23 PM, 12th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:25 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5700898