Subject: Ticket Assigned - Conversation with أبو عمر
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 15:36:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with أبو عمر أبو عمر                    Hi  My name is : Khaldoun Al-Jazzazi..I was order # 8414149291 ..which delivered today .. I found one item ( Quiz plain one shoulder dress ) with size 16 equal to XL ..while my request is XXL .. please do the needful to replace it with correct size           07:13 PM, 11th Feb                   Abdulqader                    Hi Khaldoun, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:14 PM, 11th Feb                     أبو عمر                    Received address           07:14 PM, 11th Feb                   Abdulqader                   We are truly sorry to hear that .Kindly note we do not have an exchange option available at this time.           07:15 PM, 11th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           07:16 PM, 11th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           07:16 PM, 11th Feb                     أبو عمر                    I need return my money           07:17 PM, 11th Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website           07:20 PM, 11th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:22 PM, 11th Feb                     أبو عمر                    Just waiting           07:23 PM, 11th Feb                     أبو عمر                             07:24 PM, 11th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:26 PM, 11th Feb                     أبو عمر                    Ok           07:27 PM, 11th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/11/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:28 PM, 11th Feb                     أبو عمر                    He will return my money on the same time?           07:29 PM, 11th Feb                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:31 PM, 11th Feb                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund to My Credit wallet in app. .           07:31 PM, 11th Feb                     أبو عمر                    Ok ..thanks           07:32 PM, 11th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:34 PM, 11th Feb                     أبو عمر                    No thanks           07:34 PM, 11th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           07:36 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5697077