Subject: Ticket Assigned - Conversation with جي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 13:59:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with جي جي                    Hi           05:45 PM, 11th Feb                     جي                    I would like to ask about return policy. Will it be credited to my knet after the refund?           05:46 PM, 11th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           05:46 PM, 11th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           05:47 PM, 11th Feb                     جي                             05:48 PM, 11th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:50 PM, 11th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           05:51 PM, 11th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:51 PM, 11th Feb                     جي                    Ahh so no cash or knet credit will be returned?           05:52 PM, 11th Feb                   Abdulqader                   The amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:52 PM, 11th Feb                     جي                    Okay so to my knet?           05:53 PM, 11th Feb                     جي                    I'm sorry i am new to this refund thing. ?           05:53 PM, 11th Feb                   Abdulqader                   No problem. Yes, will be refunded to knet.           05:55 PM, 11th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:57 PM, 11th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:59 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5696612