Subject: Ticket Assigned - Conversation with b.k oo1
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 16:24:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with b.k oo1 b.k oo1                    Hi max           08:14 PM, 09th Feb                     b.k oo1                    I order flora sneekars size 39 and this is big I need to replace from 38           08:15 PM, 09th Feb                     b.k oo1                    Please assist me           08:15 PM, 09th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           08:15 PM, 09th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           08:16 PM, 09th Feb                     b.k oo1                    Yes of course           08:16 PM, 09th Feb                     b.k oo1                    9413824918           08:16 PM, 09th Feb                   Abdulqader                
    We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           08:18 PM, 09th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           08:18 PM, 09th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           08:18 PM, 09th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:21 PM, 09th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with max  Have a
  wonderful day.           08:24 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5689862