Subject: Ticket Assigned - Conversation with Syeda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 15:41:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Syeda Syeda                    Hello           07:15 PM, 09th Feb                   Abdulqader                    Hi Syeda, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:16 PM, 09th Feb                     Syeda                    I wanted to know the status of my last order.           07:17 PM, 09th Feb                     Syeda                    It was supposed to be an express delivery, and yet it has not been shipped.           07:17 PM, 09th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:18 PM, 09th Feb                     Syeda                    9413687311           07:18 PM, 09th Feb                     Syeda                    I have contacted customer service twice today. There's still no response from the delivery service.           07:19 PM, 09th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:21 PM, 09th Feb                     Syeda                    Sure           07:22 PM, 09th Feb                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971528064741           07:24 PM, 09th Feb                     Syeda                    Yes           07:25 PM, 09th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting HomeCenter. My name is Kader. I will be happy to assist you.           07:25 PM, 09th Feb                     Syeda                    I want to cancel the current order           07:25 PM, 09th Feb                     Syeda                    I'd like a refund.           07:25 PM, 09th Feb                   Abdulqader                   we have technical issues kindly ignore the previous message           07:26 PM, 09th Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:26 PM, 09th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:28 PM, 09th Feb                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           07:29 PM, 09th Feb                     Syeda                    Is it possible to give the details of the courier company  ?           07:29 PM, 09th Feb                     Syeda                    So that I can contact them directly and ask when I can receive           07:30 PM, 09th Feb                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of the courier partner at this moment.           07:31 PM, 09th Feb                     Syeda                    Will I get a refund in case I don't accept the order?           07:34 PM, 09th Feb                   Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:36 PM, 09th Feb                     Syeda                    Okay.           07:36 PM, 09th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:38 PM, 09th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:40 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5689671