Subject: Ticket Assigned - Conversation with SARA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 13:57:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SARA SARA                    Hi           05:42 PM, 09th Feb                   Abdulqader                    Hi Sara, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:45 PM, 09th Feb                     SARA                    What is option for size change?           05:46 PM, 09th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9413821991?           05:47 PM, 09th Feb                     SARA                    Yes           05:47 PM, 09th Feb                   Abdulqader                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection.           05:49 PM, 09th Feb                     SARA                    So will get different size for same shoe?           05:50 PM, 09th Feb                   Abdulqader                   Yes, kinldy note Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.           05:50 PM, 09th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:50 PM, 09th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:52 PM, 09th Feb                     SARA                    What if there no availability of same shoe in store for exchange?           05:52 PM, 09th Feb                   Abdulqader                   You can return the item and we will refund the same amount to your account.           05:53 PM, 09th Feb                     SARA                    Ok.           05:54 PM, 09th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:55 PM, 09th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:57 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5689107