Subject: Ticket Assigned - Conversation with Suraina K. Hussein
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 12:55:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Suraina K. Hussein Suraina K. Hussein                    I have purchased just now but too much big.. Can i return then changes size?           04:37 PM, 09th Feb                   Abdulqader                    Hi Surania, Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           04:43 PM, 09th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:43 PM, 09th Feb                     Suraina K. Hussein                             04:45 PM, 09th Feb                     Suraina K. Hussein                    That #9413832716           04:46 PM, 09th Feb                     Suraina K. Hussein                    I want to changes the size pls too much big for me.           04:47 PM, 09th Feb                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           04:48 PM, 09th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           04:48 PM, 09th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:50 PM, 09th Feb                     Suraina K. Hussein                    What can i do change the size?           04:51 PM, 09th Feb                   Abdulqader                   Kindly note we do not have an exchange option available at this time. You can only return the item.           04:52 PM, 09th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:53 PM, 09th Feb                     Suraina K. Hussein                    I already send the return           04:53 PM, 09th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on2/9/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           04:54 PM, 09th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:55 PM, 09th Feb                     Suraina K. Hussein                    Ok thank you.           04:55 PM, 09th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:55 PM, 09th Feb                     Suraina K. Hussein                    No more thank you           04:55 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5688751