Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 16:11:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hi           07:54 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:54 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Guest , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:54 PM, 08th Feb                     Guest                    2           07:54 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:54 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:54 PM, 08th Feb                     Guest                    2           07:54 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:54 PM, 08th Feb                     Guest                    1           07:54 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:54 PM, 08th Feb                     Guest                    [email-masked]           07:54 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:54 PM, 08th Feb                     Guest                    Hi           07:55 PM, 08th Feb                     Guest                    The product sent is damaged           07:55 PM, 08th Feb                     Guest                             07:55 PM, 08th Feb                     Guest                             07:55 PM, 08th Feb                     Guest                    I don't expect such things from Centrepoint           07:56 PM, 08th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:58 PM, 08th Feb                     Guest                    Order details           07:59 PM, 08th Feb                   Abdulqader                   We apologize for the inconvenience caused.Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.           08:01 PM, 08th Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           08:01 PM, 08th Feb                     Guest                    I have already processed the return for it           08:01 PM, 08th Feb                     Guest                    Glass serving bowl           08:02 PM, 08th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:05 PM, 08th Feb                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on2/8/23           08:06 PM, 08th Feb                   Abdulqader                   Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           08:06 PM, 08th Feb                     Guest                    Ok           08:06 PM, 08th Feb                   Abdulqader                   Again, please accept our sincere apologies for this.           08:07 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           08:09 PM, 08th Feb                     Guest                    No           08:09 PM, 08th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:10 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5685212