Subject: Ticket Assigned - Conversation with Melissa Tuclaud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 16:02:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Melissa Tuclaud Melissa Tuclaud                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  melissa tuclaud Bot:  Hi melissa tuclaud, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413842573 Bot:   Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971524221507            07:48 PM, 08th Feb                   Abdulqader                    Hi Melissa, Good Evening. Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           07:51 PM, 08th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:53 PM, 08th Feb                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9413842573) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:9413844275           07:56 PM, 08th Feb                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order.           07:57 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:58 PM, 08th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           08:01 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5685171