Subject: Ticket Assigned - Conversation with saifAshtikar
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 15:34:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saifAshtikar saifAshtikar                    Hi           07:24 PM, 08th Feb                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:24 PM, 08th Feb                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:24 PM, 08th Feb                     saifAshtikar                    1           07:24 PM, 08th Feb                   MAX KW Whatsapp BOT                    Hello SaifAshtikar , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:24 PM, 08th Feb                     saifAshtikar                    1           07:24 PM, 08th Feb                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           07:24 PM, 08th Feb                     saifAshtikar                    8413840051           07:25 PM, 08th Feb                   MAX KW Whatsapp BOT                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             07:25 PM, 08th Feb                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:25 PM, 08th Feb                     saifAshtikar                    Payment I already deducted from my account           07:26 PM, 08th Feb                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:26 PM, 08th Feb                     saifAshtikar                    2           07:26 PM, 08th Feb                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:26 PM, 08th Feb                     saifAshtikar                    1           07:26 PM, 08th Feb                   MAX KW Whatsapp BOT                   Please enter your email address           07:26 PM, 08th Feb                     saifAshtikar                    [email-masked]           07:26 PM, 08th Feb                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:26 PM, 08th Feb                   Abdulqader                    Hi Saif, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:27 PM, 08th Feb                     saifAshtikar                    Can u call me           07:28 PM, 08th Feb                   Abdulqader                   You can call us at :  tel:1803316           07:29 PM, 08th Feb                     saifAshtikar                              07:29 PM, 08th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:29 PM, 08th Feb                     saifAshtikar                    Ok sir. Thank you           07:29 PM, 08th Feb                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8413840051) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8413840068).           07:30 PM, 08th Feb                   Abdulqader                   we would like to inform you that the following order number: (8413840068 with amount KWD5.20) was placed onFeb 8, 2023 Please note the estimated date to pick up the order is 09-02-2023. You’ll receive an SMS and an email when your order is ready for collection.           07:31 PM, 08th Feb                     saifAshtikar                    So my order is placed successful. Right           07:31 PM, 08th Feb                   Abdulqader                   Yes is placed successful.           07:31 PM, 08th Feb                     saifAshtikar                    Thank you sir.           07:32 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:32 PM, 08th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:34 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5685059