Subject: Ticket Assigned - Conversation with Ahsan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 15:32:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahsan Ahsan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ahsan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413461088 Bot:    Your order has been cancelled.    Don't worry, your refund is being processed. ?    Here's how it works:   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:18 PM, 08th Feb                     Ahsan                    U told me in morning that agent will call me           07:19 PM, 08th Feb                   Abdulqader                    Hi Ahsan, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:19 PM, 08th Feb                     Ahsan                    Nobody call me still           07:19 PM, 08th Feb                     Ahsan                    Mr kader i got cancelled my order i need to know y my order got cancelled           07:20 PM, 08th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:20 PM, 08th Feb                     Ahsan                    Ok           07:20 PM, 08th Feb                     Ahsan                    Nobody inform me they direct cancel my order and refund me amount           07:21 PM, 08th Feb                   Abdulqader                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           07:21 PM, 08th Feb                     Ahsan                    I agree but at least they should inform me me first           07:22 PM, 08th Feb                   Abdulqader                   This order is cancelled, during quality check we found out that 3 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.           07:22 PM, 08th Feb                     Ahsan                    I had three items non of them was in good condition           07:23 PM, 08th Feb                   Abdulqader                   Please accept our sincere apologies for this.           07:23 PM, 08th Feb                   Abdulqader                   We would really appreciate your patience and understanding here.           07:24 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:25 PM, 08th Feb                     Ahsan                    Still these items are showing in ur site           07:27 PM, 08th Feb                   Abdulqader                   We would request you to please place your order on our website again.           07:28 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:30 PM, 08th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:32 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5685049