Subject: Ticket Assigned - Conversation with Silke
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 15:26:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Silke Silke                    Hello           07:16 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:16 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Silke , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:16 PM, 08th Feb                     Silke                    2           07:16 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:16 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:16 PM, 08th Feb                     Silke                    2           07:16 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:16 PM, 08th Feb                     Silke                    1           07:16 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:16 PM, 08th Feb                     Silke                    [email-masked]           07:17 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:17 PM, 08th Feb                     Silke                    Ok           07:17 PM, 08th Feb                   Abdulqader                    Hi Silke, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:17 PM, 08th Feb                     Silke                    Hello           07:17 PM, 08th Feb                     Silke                    I’m following up on my previous conversation           07:17 PM, 08th Feb                     Silke                             07:17 PM, 08th Feb                     Silke                             07:18 PM, 08th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:19 PM, 08th Feb                     Silke                    Ok           07:19 PM, 08th Feb                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           07:21 PM, 08th Feb                   Abdulqader                   Currently, the concerned team is working on your query under complaint number 5663955, and we will update you as soon as we hear back from them.           07:22 PM, 08th Feb                     Silke                    Oh that’s ok.. I just want to know when someone is coming to pick up the clothes as I’m scared the time will pass to get the refund ?           07:22 PM, 08th Feb                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:23 PM, 08th Feb                   Abdulqader                   We would really appreciate your patience and understanding here.           07:24 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:26 PM, 08th Feb                     Silke                    Sure no worries thank you           07:26 PM, 08th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:26 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5685023