Subject: Ticket Assigned - Late collection
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 14:59:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late collection Inshiya                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi inshiya, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:46 PM, 08th Feb                   Abdulqader                    Hi Inshiya, Good Evening. Thank you for contacting MaxFashion. My name is Kader. I will be happy to assist you.           06:47 PM, 08th Feb                     Inshiya                    My return item not yet picked           06:48 PM, 08th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9410741186?           06:48 PM, 08th Feb                     Inshiya                    It's been 11 days           06:48 PM, 08th Feb                     Inshiya                    No           06:48 PM, 08th Feb                     Inshiya                    9411642925           06:49 PM, 08th Feb                     Inshiya                    Are you there?           06:50 PM, 08th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:50 PM, 08th Feb                   Abdulqader                   Is this contact number correct +971525488321?             06:51 PM, 08th Feb                     Inshiya                    Yes           06:51 PM, 08th Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to pick up the item as early as possible.           06:52 PM, 08th Feb                     Inshiya                    I received this message but no response           06:52 PM, 08th Feb                     Inshiya                    We received your return request for order 9411642925 Textured Crepe Pants with Draw... +1item(s). Our delivery partner will pick up your return in 2-5 days.           06:52 PM, 08th Feb                     Inshiya                    Everytime i contact you are referring a different order no. What is that?           06:53 PM, 08th Feb                   Abdulqader                   We’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email.           06:54 PM, 08th Feb                     Inshiya                    Give me the exact time how soon you will pick           06:54 PM, 08th Feb                     Inshiya                    How long it will take?           06:54 PM, 08th Feb                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           06:55 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:56 PM, 08th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with MaxFashion  Have a wonderful day.           06:59 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684872