Subject: Ticket Assigned - Conversation with purnendu9028
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 14:58:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with purnendu9028 purnendu9028                    Hi           06:41 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:41 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Purnendu9028 , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:41 PM, 08th Feb                     purnendu9028                    1           06:41 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:41 PM, 08th Feb                     purnendu9028                    9413328630           06:41 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020523001173    You can also easily track your order from My Account > Order History.             06:41 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:41 PM, 08th Feb                     purnendu9028                    2           06:42 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:42 PM, 08th Feb                     purnendu9028                    1           06:42 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:42 PM, 08th Feb                     purnendu9028                    [email-masked]           06:42 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:42 PM, 08th Feb                   Abdulqader                    Hi Purnendu, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:43 PM, 08th Feb                     purnendu9028                    I have made an order on 4th           06:43 PM, 08th Feb                     purnendu9028                    Delivery was supposed to be 5           06:43 PM, 08th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:43 PM, 08th Feb                     purnendu9028                    Past 5 days i am following up           06:44 PM, 08th Feb                     purnendu9028                    Yesterday you guys said complaint have been raised and it will be delivered today           06:44 PM, 08th Feb                     purnendu9028                    Hi! Your order number undefined delivery has failed as Future Date Delivery. Stay Happy!           06:44 PM, 08th Feb                     purnendu9028                    Now again i received this msg☝?           06:45 PM, 08th Feb                     purnendu9028                    Wat does it mean???           06:45 PM, 08th Feb                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           06:47 PM, 08th Feb                     purnendu9028                    I need to cancel my order           06:47 PM, 08th Feb                   Abdulqader                   Currently, the concerned team is working on your query under complaint number 5677487, and we will update you as soon as we hear back from them.           06:47 PM, 08th Feb                     purnendu9028                    What is the refund procedure           06:47 PM, 08th Feb                     purnendu9028                    No need for update           06:48 PM, 08th Feb                     purnendu9028                    How can I cancel and get refund           06:48 PM, 08th Feb                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           06:48 PM, 08th Feb                   Abdulqader                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:48 PM, 08th Feb                     purnendu9028                    I am travelling and i won't be able to do all these           06:49 PM, 08th Feb                     purnendu9028                    I have been following up all these days           06:49 PM, 08th Feb                     purnendu9028                    Let me know about refund procedure           06:49 PM, 08th Feb                   Abdulqader                   Ok, we will inform the courier to cancel the order.           06:50 PM, 08th Feb                     purnendu9028                    ??           06:50 PM, 08th Feb                   Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           06:50 PM, 08th Feb                     purnendu9028                    How many days it will take for refund           06:51 PM, 08th Feb                   Abdulqader                   The refund takes 7- 14 working days.           06:51 PM, 08th Feb                     purnendu9028                    Amount will be credited in my account?           06:52 PM, 08th Feb                   Abdulqader                   The amount you paid online will be refunded back to your original payment method.           06:53 PM, 08th Feb                     purnendu9028                    Will i get any mail or message regarding cancellation           06:53 PM, 08th Feb                   Abdulqader                   Yes you will get  the email also SMS.           06:53 PM, 08th Feb                     purnendu9028                    Ok please confirm my cancellation thanks           06:53 PM, 08th Feb                   Abdulqader                   Ok sure we will do the needful.           06:54 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:54 PM, 08th Feb                     purnendu9028                    I am very dissapointed with your service. Nothing else thanks           06:55 PM, 08th Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           06:56 PM, 08th Feb                   Abdulqader                   We would really appreciate your patience and understanding here.           06:56 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:57 PM, 08th Feb                     purnendu9028                    No           06:57 PM, 08th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:58 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684867