Subject: Ticket Assigned - Conversation with Malak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 14:35:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malak Malak                    Hello           06:18 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:18 PM, 08th Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:18 PM, 08th Feb                     Malak                    1           06:18 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello Malak , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:18 PM, 08th Feb                     Malak                    1           06:19 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           06:19 PM, 08th Feb                     Malak                    9413821458           06:19 PM, 08th Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:       You can also easily track your order from My Account > Order History.             06:19 PM, 08th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:19 PM, 08th Feb                     Malak                    2           06:19 PM, 08th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:19 PM, 08th Feb                     Malak                    1           06:20 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your email address           06:20 PM, 08th Feb                     Malak                    [email-masked]           06:20 PM, 08th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:20 PM, 08th Feb                   Abdulqader                    Hi Malak, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:20 PM, 08th Feb                     Malak                    Hi Kader           06:21 PM, 08th Feb                     Malak                    I’ve made an order today and paid with Apple Pay           06:21 PM, 08th Feb                     Malak                    And now they automatically canceled two items!!           06:21 PM, 08th Feb                     Malak                    And said them will refund           06:21 PM, 08th Feb                     Malak                    I want to cancel the whole order           06:21 PM, 08th Feb                     Malak                    It’s not masking sense to me to cancel some items randomly           06:22 PM, 08th Feb                     Malak                    I’ll go and buy the whole thing from the mall today           06:22 PM, 08th Feb                     Malak                    Cancel my full order please!           06:22 PM, 08th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:23 PM, 08th Feb                     Malak                    Ok           06:23 PM, 08th Feb                   Abdulqader                   The (Pack of 3 - Padded Wired Plunge Bra +  163872590 - - Set of 5 - Full Briefs with Elasticised Waistband) in your order ID 9413821458went out of stock, so we've partially shipped your order and the amount of AED 95.00will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           06:26 PM, 08th Feb                     Malak                    Yes I understood this           06:27 PM, 08th Feb                     Malak                    But you are not allowed to cancel some items randomly           06:27 PM, 08th Feb                     Malak                    And to ship the rest           06:27 PM, 08th Feb                     Malak                    I want to cancel the full order please           06:27 PM, 08th Feb                     Malak                    And refund it           06:27 PM, 08th Feb                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the momentHowever, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:29 PM, 08th Feb                     Malak                    Noted           06:30 PM, 08th Feb                     Malak                    And how about the refund?           06:30 PM, 08th Feb                   Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           06:31 PM, 08th Feb                     Malak                    Thank you           06:32 PM, 08th Feb                   Abdulqader                   We would really appreciate your patience and understanding here.           06:32 PM, 08th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:32 PM, 08th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:35 PM, 08th Feb                     Malak                    thank you dear           06:35 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684749