Subject: Ticket Assigned - Conversation with Hi Good Afternoon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 15:21:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Good Afternoon Hi Good Afternoon                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi good afternoon, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413313258 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020423002908     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  IMAGE Customer:  IMAGE Customer:  Yesterday i received this message from lifestyle asking my location Customer:  Until now i dont get my order and i called the lifestyle team they dont know what to say, he keep saying he will check and call me back Agent:  Hi Maria, Good Evening, Thank you for contacting Centrepoint. My name is Mohamed, I will be happy to assist you. Customer:  Its been 3 days now nobody can tell where is my order and when i will receive it Customer:  If they will not deliver my order i would rather cancel it and refund my money Customer:  Can you please help me Customer:  I sent email, i spoke many times to different customer service, they said my query is already processed but the delivery person messaged me since yesterday asking my location, no update til now Customer:  Mohammed please advise what should i do now Agent:  I do apologise for that .This is not the issue we want our customer to have. Agent:  As i have checked the order is still with the courier team out for delivery. Customer:  Yes i received also out of delivery but at the end of the day they will sms me unable to deliver, i dont know what is the issue Customer:  I sent my location all the details i have given Customer:  I wanted to cancel it now and refund if no action will be taken Agent:  We would like to inform you that the delivery time is until 10:00 pm, and we will do the necessary to deliver the order to you as soon as possible Customer:  I calle this number from landmark team who ask my location yesterday but today i called him he said he doesn't know Agent:  We have send to the courier team and we will follow up the delivery with them to deliver the order by today. Customer:  IMAGE Customer:  Shipping address loading 4 Ground floor Debenhams Cosmetics Mall of the Emirates Customer:  i will wait today update by call or by message, let the courier communicate with me so i can guide him Agent:  We will do the needful to deliver the order in the earliest. Customer:  yes please ???????? Customer:  my phone is on anytime i will wait for call or message Agent:  Is there is any thing else i can help you with? Customer:  Nothing else, please please please help me in this issue. i cannot wait more day more Customer:  thank you so much Agent:  We will do the needful. Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint. Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:02 PM, 07th Feb                     Hi Good Afternoon                    Hi again, Im back regarding my order same issue, not resolved yet.           07:02 PM, 07th Feb                     Hi Good Afternoon                    This is my order number 9413313258           07:02 PM, 07th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:03 PM, 07th Feb                     Hi Good Afternoon                             07:03 PM, 07th Feb                     Hi Good Afternoon                    Just now i received the message my order unable to deliver because customer no response           07:03 PM, 07th Feb                     Hi Good Afternoon                    I dont receive any call messages or email bout my order           07:03 PM, 07th Feb                     Hi Good Afternoon                    This is more than 5th times im trying to follow up my order and  i give up           07:04 PM, 07th Feb                     Hi Good Afternoon                    I want to cancel and refund my money           07:04 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:04 PM, 07th Feb                     Hi Good Afternoon                    This has been raised before, sunday estimated delivery unfortunately til now no one can tell where is my order and what is the reason for the delay           07:05 PM, 07th Feb                     Hi Good Afternoon                             07:05 PM, 07th Feb                     Hi Good Afternoon                    This conversation was yesterday with the lifestyle team but til now no reply no call back           07:05 PM, 07th Feb                     Hi Good Afternoon                             07:06 PM, 07th Feb                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           07:06 PM, 07th Feb                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           07:07 PM, 07th Feb                     Hi Good Afternoon                    I dont want to wait anymore sorry ive beem waiting 3 days now           07:08 PM, 07th Feb                     Hi Good Afternoon                    and i have the same answer           07:08 PM, 07th Feb                     Hi Good Afternoon                    I called, i spoke to customer service many times           07:08 PM, 07th Feb                     Hi Good Afternoon                    I want to cancel my order and refund it           07:09 PM, 07th Feb                     Hi Good Afternoon                    Doesnt mattet how long it will take to refund the money but please cancel my order, i will not order again anymore in yoir site           07:09 PM, 07th Feb                     Hi Good Afternoon                    Please help me this time.           07:09 PM, 07th Feb                   Abdulqader                   Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority. Please allow us some time and we will get back to you soon with an update.           07:13 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:15 PM, 07th Feb                     Hi Good Afternoon                    When will be the update?           07:16 PM, 07th Feb                     Hi Good Afternoon                    0502842984           07:16 PM, 07th Feb                     Hi Good Afternoon                    [email-masked]           07:16 PM, 07th Feb                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           07:17 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           07:18 PM, 07th Feb                     Hi Good Afternoon                    ok           07:20 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:20 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680503