Subject: Ticket Assigned - Conversation with Mini
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 14:52:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mini Mini                    Hlo           06:35 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:35 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Mini , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:35 PM, 07th Feb                     Mini                    1           06:36 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:36 PM, 07th Feb                     Mini                    9413281539           06:36 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020523000383    You can also easily track your order from My Account > Order History.             06:36 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:36 PM, 07th Feb                     Mini                    2           06:37 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:37 PM, 07th Feb                     Mini                    1           06:37 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:37 PM, 07th Feb                     Mini                    [email-masked]           06:37 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:37 PM, 07th Feb                   Abdulqader                    Hi Mini, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:42 PM, 07th Feb                     Mini                    Hi, my order supposed to delivered by Sunday, until now it didn't came, may I know why           06:42 PM, 07th Feb                     Mini                             06:43 PM, 07th Feb                     Mini                    I didn't get any call or msg and it's written customer no response, also I didn't request for reschedule           06:43 PM, 07th Feb                     Mini                    Until now I didn't get call or msg about delivery           06:43 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:44 PM, 07th Feb                     Mini                    Okay           06:44 PM, 07th Feb                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           06:46 PM, 07th Feb                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           06:48 PM, 07th Feb                     Mini                    Thank you so much for your help           06:49 PM, 07th Feb                   Abdulqader                   Again, I’m sorry it took us so long to get to this solved           06:50 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:51 PM, 07th Feb                     Mini                    No, thank you for your time. I hope I ll get it soon           06:51 PM, 07th Feb                   Abdulqader                   We’ll do our best to sort this out quickly.           06:52 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:52 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680342