Subject: Ticket Assigned - Conversation with Shamna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 14:49:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shamna Shamna                    Hi           06:33 PM, 07th Feb                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            06:33 PM, 07th Feb                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:33 PM, 07th Feb                     Shamna                    1           06:33 PM, 07th Feb                   Babyshop UAE WhatsApp bot                    Hello Shamna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:33 PM, 07th Feb                     Shamna                    1           06:33 PM, 07th Feb                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           06:33 PM, 07th Feb                     Shamna                    2           06:33 PM, 07th Feb                   Babyshop UAE WhatsApp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           06:33 PM, 07th Feb                   Babyshop UAE WhatsApp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            06:33 PM, 07th Feb                     Shamna                    1           06:33 PM, 07th Feb                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           06:33 PM, 07th Feb                     Shamna                    9413657533           06:34 PM, 07th Feb                   Babyshop UAE WhatsApp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            06:34 PM, 07th Feb                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:34 PM, 07th Feb                     Shamna                    2           06:34 PM, 07th Feb                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:34 PM, 07th Feb                     Shamna                    1           06:34 PM, 07th Feb                   Babyshop UAE WhatsApp bot                   Please enter your email address           06:34 PM, 07th Feb                     Shamna                    [email-masked]           06:35 PM, 07th Feb                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           06:35 PM, 07th Feb                   Abdulqader                    Hi Shamna, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:36 PM, 07th Feb                   Abdulqader                   Hi Shamna, Good Evening. Thank you for contacting babyshop. My name is Kader. I will be happy to assist you.           06:37 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:39 PM, 07th Feb                   Abdulqader                   We have checked and we would like to inform you that the following order number: (9413657533) was placed onFeb 7, 2023 Please note the estimated date to pick up the order is 08-02-2023. You’ll receive an SMS and an email when your order is ready for collection.           06:39 PM, 07th Feb                     Shamna                    Hi           06:40 PM, 07th Feb                     Shamna                    I would like to cancel the order           06:40 PM, 07th Feb                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment           06:42 PM, 07th Feb                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           06:42 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:43 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with babyshop  Have a wonderful day.           06:46 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680321