Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 14:47:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery Liliana                    Hi my order isnt delivered yet was suppose to get it delviered yesterday           06:30 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:30 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:30 PM, 07th Feb                     Liliana                    1           06:30 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Liliana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:30 PM, 07th Feb                     Liliana                    1           06:30 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:30 PM, 07th Feb                     Liliana                    9413521061           06:31 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020623002238    You can also easily track your order from My Account > Order History.             06:31 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:31 PM, 07th Feb                     Liliana                    2           06:31 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:31 PM, 07th Feb                     Liliana                    1           06:31 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:31 PM, 07th Feb                     Liliana                    [email-masked]           06:31 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:31 PM, 07th Feb                   Abdulqader                    Hi Liliana, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:32 PM, 07th Feb                     Liliana                    Hi           06:32 PM, 07th Feb                     Liliana                    We were suppose to recieve the order yesterday           06:32 PM, 07th Feb                     Liliana                    And its not here yet           06:32 PM, 07th Feb                     Liliana                    The only reason we did an online order becusee it said it will deliver yesterday           06:32 PM, 07th Feb                     Liliana                    Tomrorow is the event we need these deliveries for           06:33 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:33 PM, 07th Feb                     Liliana                    If it cant be delivered even today then please cancel the order ill go out and buy these from another store           06:33 PM, 07th Feb                     Liliana                    Ok           06:33 PM, 07th Feb                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971585140292           06:34 PM, 07th Feb                     Liliana                    No this isnt our number           06:35 PM, 07th Feb                     Liliana                    Wait sorry this is our number           06:35 PM, 07th Feb                     Liliana                    This is correct           06:35 PM, 07th Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:37 PM, 07th Feb                     Liliana                    Like i said. If it cant come today please cancel the order           06:38 PM, 07th Feb                     Liliana                    I will be heading out soon to buy this from another store           06:38 PM, 07th Feb                     Liliana                    Dont need any of this after tomorrow           06:39 PM, 07th Feb                     Liliana                    They were meant for us to wear to work for tomorrow.           06:39 PM, 07th Feb                   Abdulqader                   We will do our best to arrange the delivery today .           06:41 PM, 07th Feb                     Liliana                    If it’s today is ok           06:41 PM, 07th Feb                   Abdulqader                   Ok sure will do the needful.           06:43 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:44 PM, 07th Feb                     Liliana                    Just that, thank you           06:45 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:47 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680308