Subject: Ticket Assigned - Late delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 14:46:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery Marwa                    Hello           06:31 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:31 PM, 07th Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:31 PM, 07th Feb                     Marwa                    1           06:32 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello Marwa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:32 PM, 07th Feb                     Marwa                    1           06:32 PM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           06:32 PM, 07th Feb                     Marwa                    9413253212           06:33 PM, 07th Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC020423001434    You can also easily track your order from My Account > Order History.             06:33 PM, 07th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:33 PM, 07th Feb                     Marwa                    2           06:33 PM, 07th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:33 PM, 07th Feb                     Marwa                    1           06:33 PM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your email address           06:33 PM, 07th Feb                     Marwa                    [email-masked]           06:33 PM, 07th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:33 PM, 07th Feb                   Abdulqader                    Hi Marwa, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:35 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:36 PM, 07th Feb                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971502172164           06:36 PM, 07th Feb                     Marwa                    Yes           06:37 PM, 07th Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:40 PM, 07th Feb                     Marwa                    Thank you           06:42 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:43 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:46 PM, 07th Feb                     Marwa                    Thank you           06:46 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680304