Subject: Ticket Assigned - Conversation with Deepa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 14:22:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Deepa Deepa                    Hello           06:09 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:09 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:09 PM, 07th Feb                     Deepa                    1           06:09 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Deepa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:09 PM, 07th Feb                     Deepa                    2           06:09 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:09 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:09 PM, 07th Feb                     Deepa                    2           06:10 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:10 PM, 07th Feb                     Deepa                    1           06:10 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:10 PM, 07th Feb                     Deepa                    [email-masked]           06:10 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:10 PM, 07th Feb                   Abdulqader                    Hi Deepa, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:11 PM, 07th Feb                     Deepa                    Hello Kader           06:11 PM, 07th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9413527856?           06:12 PM, 07th Feb                     Deepa                    I am trying to return an item but unable to find the return option in Order History           06:12 PM, 07th Feb                     Deepa                    Yes, 9413527856           06:13 PM, 07th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:14 PM, 07th Feb                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           06:14 PM, 07th Feb                     Deepa                    Yes please           06:15 PM, 07th Feb                     Deepa                    Kappa Cape Detail T - Shirt with Crew Neck and short sleeves           06:16 PM, 07th Feb                     Deepa                    Only this product to be returned due to size issues           06:16 PM, 07th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/7/23 Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:17 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:19 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:21 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680170