Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 14:03:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery Daisy                    Hi           05:38 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:38 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:38 PM, 07th Feb                     Daisy                    1           05:38 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Daisy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:38 PM, 07th Feb                     Daisy                    1           05:38 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:38 PM, 07th Feb                     Daisy                    0523098791           05:39 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:39 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:39 PM, 07th Feb                     Daisy                    1           05:39 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:39 PM, 07th Feb                     Daisy                    9413480910           05:39 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020623000586    You can also easily track your order from My Account > Order History.             05:39 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:39 PM, 07th Feb                     Daisy                    2           05:41 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:41 PM, 07th Feb                     Daisy                    1           05:41 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:41 PM, 07th Feb                     Daisy                    [email-masked]           05:41 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:41 PM, 07th Feb                   Abdulqader                    Hi Daisy, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:43 PM, 07th Feb                     Daisy                    Hi           05:44 PM, 07th Feb                     Daisy                    Can u check directly           05:44 PM, 07th Feb                     Daisy                    My order           05:44 PM, 07th Feb                     Daisy                    Because ibadly need it today           05:44 PM, 07th Feb                     Daisy                    Im waiting since yesterday butci dont why its not deliver           05:45 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:47 PM, 07th Feb                     Daisy                    Please i will wait           05:48 PM, 07th Feb                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971523098791           05:50 PM, 07th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:53 PM, 07th Feb                     Daisy                    Yes           05:54 PM, 07th Feb                     Daisy                    So when it will be deliver? Because i need it today           05:54 PM, 07th Feb                     Daisy                    As per your app when i place the order it will be deliver the next day that suppose to be yesterday           05:55 PM, 07th Feb                     Daisy                    Can u check with courier if possible please           05:55 PM, 07th Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:59 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           06:01 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:03 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680048