Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 13:44:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           05:30 PM, 07th Feb                     User                    an item i received is damaged           05:30 PM, 07th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Home Center. My name is Kader. I will be happy to assist you.           05:30 PM, 07th Feb                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           05:31 PM, 07th Feb                     User                             05:32 PM, 07th Feb                     User                             05:32 PM, 07th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           05:34 PM, 07th Feb                     User                    Order# 8413418115           05:34 PM, 07th Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website .           05:36 PM, 07th Feb                     User                    Bryn Wall Mirror - 122x82 cm           05:36 PM, 07th Feb                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           05:37 PM, 07th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/7/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:38 PM, 07th Feb                     User                    can you please get me another one           05:38 PM, 07th Feb                     User                    replace the item           05:38 PM, 07th Feb                   Abdulqader                   Kindly note we do not have an exchange option available at this time.           05:39 PM, 07th Feb                     User                    so should i order a new one?           05:39 PM, 07th Feb                   Abdulqader                   The amount you paid online will be refunded back to your original payment method.We would request you to please place your order on our website again. We thank you for your understanding and cooperation.           05:40 PM, 07th Feb                     User                    ok thank you           05:40 PM, 07th Feb                     User                    so when will I get the refund after the items picked up?           05:40 PM, 07th Feb                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:41 PM, 07th Feb                     User                    ok thank you           05:41 PM, 07th Feb                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:41 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:43 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Home Center  Have a wonderful day.           05:44 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679949