Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 13:27:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413517687 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC020623002163     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  I am waiting my order Customer:  Wich no we need to contact Agent:  Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you. Customer:  Good afternoon Agent:  We request you to please allow us some time to check your details and get back to you, stay with us Customer:  Hi kader I am waiting my order I need this item today Agent:  Is this contact number correct +971551356964?   Customer:  Because my family traveling tomorrow morning it's my kids shoes ply arrange deli today Customer:  Yes this number Customer:  When I get the order Customer:  If you have delivery boy number please let me know I will and collect it Customer:  I am waiting for your reply Agent:  Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible. Customer:  Please  arrange today dear it's my request and it's my kids shoes Agent:  We will do our best to arrange the delivery today . Customer:  Yesterday also I am waiting no one is call Customer:  Ok please Agent:  We’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you.Thank you for shopping with Centrepoint Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:08 PM, 07th Feb                     Hi                    If you have  coustomer care contact no please share I will call           05:08 PM, 07th Feb                     Hi                    Start Again           05:09 PM, 07th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:10 PM, 07th Feb                     Hi                    Please give your coustomer support no I will call           05:11 PM, 07th Feb                     Hi                    How can track my order           05:12 PM, 07th Feb                     Hi                    Dear I am waiting for your  reply           05:14 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:15 PM, 07th Feb                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971551356964           05:16 PM, 07th Feb                     Hi                    Yes           05:18 PM, 07th Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:20 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:21 PM, 07th Feb                     Hi                    Please deliver my shipment           05:22 PM, 07th Feb                   Abdulqader                   We will do our best to arrange the delivery asap.           05:23 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:25 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:27 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679859