Subject: Ticket Assigned - Conversation with Sumit
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 12:58:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumit Sumit                    Hello           04:44 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:44 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Sumit , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:44 PM, 07th Feb                     Sumit                    1           04:44 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:44 PM, 07th Feb                     Sumit                    9413416793           04:44 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020623000022    You can also easily track your order from My Account > Order History.             04:44 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:44 PM, 07th Feb                     Sumit                    2           04:44 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:44 PM, 07th Feb                     Sumit                    1           04:44 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:44 PM, 07th Feb                     Sumit                    [email-masked]           04:44 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:44 PM, 07th Feb                   Abdulqader                    Hi Sumit, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:45 PM, 07th Feb                     Sumit                    Where is my order?           04:45 PM, 07th Feb                     Sumit                    It should have been delivered yesterday           04:45 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:46 PM, 07th Feb                     Sumit                    Ok will wait           04:46 PM, 07th Feb                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971506571410           04:47 PM, 07th Feb                     Sumit                    Ok           04:47 PM, 07th Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           04:48 PM, 07th Feb                     Sumit                    This reply i got yesterday           04:48 PM, 07th Feb                   Abdulqader                   We would like to inform you that your issue has been raised and this is your complaint number 5676199.your order is out for delivery today, and it will be delivered as soon as possible.           04:50 PM, 07th Feb                     Sumit                    When??           04:50 PM, 07th Feb                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           04:51 PM, 07th Feb                     Sumit                    Again this message i rcvd yesterday           04:51 PM, 07th Feb                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           04:52 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:55 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:57 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679701