Subject: Ticket Assigned - Conversation with Fathima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 12:41:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fathima Fathima                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi fathima, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:28 PM, 07th Feb                     Fathima                    Hi I want to know the refund status of my order no 9413417193           04:30 PM, 07th Feb                   Abdulqader                    Hi Fathima, Good Evening. Thank you for contacting Splash. My name is Kader. I will be happy to assist you.           04:31 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:33 PM, 07th Feb                   Abdulqader                   We'd like to confirm you that order ID 9413417193has been cancelled.           04:36 PM, 07th Feb                   Abdulqader                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           04:36 PM, 07th Feb                   Abdulqader                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:36 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:38 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           04:40 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679593