Subject: Ticket Assigned - Conversation with WLP
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 12:38:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with WLP WLP                    Hello           04:14 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:14 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello WLP , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:14 PM, 07th Feb                     WLP                    2           04:14 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:14 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:14 PM, 07th Feb                     WLP                    2           04:15 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:15 PM, 07th Feb                     WLP                    1           04:15 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:15 PM, 07th Feb                     WLP                    [email-masked]           04:15 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:15 PM, 07th Feb                   Abdulqader                    Hi WLP, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:17 PM, 07th Feb                     WLP                    Hi           04:17 PM, 07th Feb                     WLP                    My query is regarding Order #9412465167.  I ordered a hush puppies bag however the bag is damaged and the handle is broken.           04:17 PM, 07th Feb                     WLP                    The bag is sent to India and will be back by march.           04:17 PM, 07th Feb                     WLP                             04:18 PM, 07th Feb                     WLP                             04:18 PM, 07th Feb                     WLP                             04:18 PM, 07th Feb                     WLP                             04:18 PM, 07th Feb                     WLP                             04:18 PM, 07th Feb                     WLP                    I had already informed of it to one of the agents earlier           04:18 PM, 07th Feb                     WLP                    And they said once the bag is back from india we can process the return           04:18 PM, 07th Feb                     WLP                    I wanted to confirm. Will the return be applicable by March 11?           04:19 PM, 07th Feb                     WLP                    We haven't used the bag and is kept in the locker.           04:19 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:22 PM, 07th Feb                     WLP                    Sure           04:23 PM, 07th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9560369290?           04:25 PM, 07th Feb                     WLP                    9412465167           04:25 PM, 07th Feb                     WLP                    That's my order number           04:26 PM, 07th Feb                   Abdulqader                   We would like to inform you that a new return request has been created on 2/7/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           04:27 PM, 07th Feb                     WLP                    But I dont have the bag with me           04:27 PM, 07th Feb                     WLP                    And I will have it in March only           04:28 PM, 07th Feb                     WLP                    Will that be fine ?           04:28 PM, 07th Feb                   Abdulqader                   Kindly inform us while coming back.           04:30 PM, 07th Feb                     WLP                    Sure           04:30 PM, 07th Feb                     WLP                    It will be back by March 11           04:31 PM, 07th Feb                   Abdulqader                   You can contact us again while coming back.           04:33 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:34 PM, 07th Feb                     WLP                    I'm good           04:34 PM, 07th Feb                     WLP                    Thanks           04:34 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:37 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679574