Subject: Ticket Assigned - Conversation with Sharath
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 12:28:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sharath Sharath                    2           04:11 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:11 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello Sharath , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:11 PM, 07th Feb                     Sharath                    2           04:12 PM, 07th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:12 PM, 07th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:12 PM, 07th Feb                     Sharath                    2           04:12 PM, 07th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:12 PM, 07th Feb                     Sharath                    1           04:12 PM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your email address           04:12 PM, 07th Feb                     Sharath                    [email-masked]           04:12 PM, 07th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:12 PM, 07th Feb                   Abdulqader                    Hi Sharath, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           04:15 PM, 07th Feb                     Sharath                    Hi           04:15 PM, 07th Feb                     Sharath                    Can i bring my item to my nearest shop for return?           04:16 PM, 07th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:18 PM, 07th Feb                     Sharath                    Ok           04:18 PM, 07th Feb                     Sharath                    9412202992 this is my order number           04:19 PM, 07th Feb                   Abdulqader                   Yes, You can now drop off your return to any (Max) store across the UAE.           04:20 PM, 07th Feb                   Abdulqader                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE.           04:20 PM, 07th Feb                     Sharath                    Where can i get the invoice.           04:21 PM, 07th Feb                     Sharath                    There is no invoice in the Max app           04:22 PM, 07th Feb                   Abdulqader                   The Invoice has been sent sucessfully for order 9412202992 to [email-masked].           04:22 PM, 07th Feb                     Sharath                    Ok let me check           04:23 PM, 07th Feb                     Sharath                    I got it thank you           04:23 PM, 07th Feb                     Sharath                    Do they want a hard copy of this invoice?           04:24 PM, 07th Feb                   Abdulqader                   No, You can only show the order number           04:24 PM, 07th Feb                     Sharath                    Thank you for the information?           04:25 PM, 07th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           04:26 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           04:28 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679514