Subject: Note Added - [#5608115] Wrong item supplied 2 times in a row
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 15:19:20 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5608115    Subject:  Wrong item supplied 2 times in a row    Requester: Sameerar85    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM106B36B7EC2B43FF987A9B1C07755FAD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>
<a id="OWAAME226E84D83B440FD9F54D31E38AEB2FB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please take the item as return &amp; process refund if listing on site is correct.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 2 February 2023 5:55 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Manjit Gurung &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;[email-masked]&gt;; Bsu Wh Nursery &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5608115] - Wrong item supplied 2 times in a row</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Ankkur</span></div>
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<div class="MsoNormal"><span lang="EN-US">Need your intervention to solve this issue. As per the Web site it is blue and customer is asking yellow one</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 2, 2023 12:23 PM<br>
<b>To:</b> Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5608115] - Wrong item supplied 2 times in a row</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">We have been trying to explain the same to customer. The item cx order is attached as screenshot. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Cx came back again and reported that </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">"It is sad to know that you have not read my emails properly which also shows how serious you are in addressing my concern. My major concern is not related to price.
 It's related to receiving the wrong model not one time but three times repeatedly. The third order was at Aed 419 and still I did not receive the item mentioned in the description.<br>
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Can you please do something about this.<br>
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Cx name: Sameer<br>
Cx contact: 0567617176""</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Kindly contact the cx to resolve this issue.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">zai</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Sat, 28 Jan at 6:36 AM
<span class="separator">, Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">As per below order &amp; item id we have blue color stroller which is mentioned in below web image &amp; dispatch the same.
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<div class="MsoNormal"><span style="color:black">TOUR LX AUTO FOLD STROLLER Blue Dry Brush</span></div>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards,</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">From: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 27, 2023 5:27 PM<br>
<b>To:</b> Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5608115] - Wrong item supplied 2 times in a row</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">cx is back again cx order for the yellow color and it is available on website but he received the the wrong color (blue). </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">zai</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Wed, 25 Jan at 11:35 AM
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">We had dispatched complete supplier pack pcs from dispatch station below web image vs physical products pictures for your ref.
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards,</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Manjit Gurung</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">From: Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 24, 2023 9:09 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5608115] - Wrong item supplied 2 times in a row</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Manjit Pls check and update</span></div>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 23, 2023 3:57 PM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5608115] - Wrong item supplied 2 times in a row </span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
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Problem Statement: Wrong Item Delivered 2 times<br>
Order Date: Jan 15, 2023, 13 Jan, 2023<br>
Order ID: </span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#212121'>9410633790</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>,
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Tracking ID: FP011523003227, FP011423000619</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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Assistance Required: Need Urgent Assistance<br>
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Issue Description: Customer placed the order 2 times for the same item but she/he has received wrong colour 2 times. Customer is reporting that " I can understand once in a while such an error can happen. But the same mistake repeatedly cannot be accepted from
 a reputed brand like yours. Also there was a pouch mentioned in your description but missing in the ones I received".</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>"However the item price has increased now, so will end up paying more for your mistakes. Again not acceptable and totally un expected from you guys.
 I am a regular customer to the landmark group and have been regularly buying from your brands like Splash, Babyshop, Centrepoint etc from so many years but this is my first bad experience with you guys". Kindly look into this concern and do needful.</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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Regards,<br>
Reena</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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