Subject: Ticket Assigned - Conversation with Hasenaat Omer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 13:50:28 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hasenaat Omer Hasenaat Omer                    A           05:36 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:36 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello Hasenaat Omer , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:36 PM, 06th Feb                     Hasenaat Omer                    3           05:37 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:37 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:37 PM, 06th Feb                     Hasenaat Omer                    2           05:37 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:37 PM, 06th Feb                     Hasenaat Omer                    1           05:37 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:37 PM, 06th Feb                     Hasenaat Omer                    [email-masked]           05:37 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:37 PM, 06th Feb                   Abdulqader                    Hi Hasenaat, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:38 PM, 06th Feb                   Abdulqader                   We can see that you are contacting us regarding your order 9412715564?           05:39 PM, 06th Feb                     Hasenaat Omer                    Assalamoalaikum           05:39 PM, 06th Feb                     Hasenaat Omer                    No actually I’m here to complaint about my wallet amount           05:40 PM, 06th Feb                     Hasenaat Omer                             05:40 PM, 06th Feb                   Abdulqader                   Please provide us with more details about your inquiry so we can further assist you.           05:41 PM, 06th Feb                     Hasenaat Omer                    I wanted to place order but while processing? You can see in the screenshot I sent that my total wallet amount 183.47           05:41 PM, 06th Feb                     Hasenaat Omer                    My order price is also equal to that amount           05:42 PM, 06th Feb                     Hasenaat Omer                    But when I select the amount. It says 173.40 will be used           05:43 PM, 06th Feb                   Abdulqader                   We would like to inform you that shipping charges are to be paid separately and the amount is 10 AED.           05:43 PM, 06th Feb                     Hasenaat Omer                    Why is it happening???? I’ve to pay more while I’ve enough credit           05:43 PM, 06th Feb                     Hasenaat Omer                    Yes but I’ve enough amount to pay for shipping also           05:44 PM, 06th Feb                     Hasenaat Omer                    Or it must be paid by cash anyways???           05:44 PM, 06th Feb                   Abdulqader                   You can pay it as cash also you can choose click and collect order without any extra amount.           05:46 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:47 PM, 06th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:50 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5675257