Subject: Ticket Assigned - Conversation with La vie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 13:36:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with La vie La vie                    Hi           05:17 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:17 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello La Vie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:17 PM, 06th Feb                     La vie                    1           05:17 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:17 PM, 06th Feb                     La vie                    9413313258           05:18 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020423002908    You can also easily track your order from My Account > Order History.             05:18 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:18 PM, 06th Feb                     La vie                    2           05:18 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:18 PM, 06th Feb                     La vie                    1           05:18 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:18 PM, 06th Feb                     La vie                    [email-masked]           05:18 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:18 PM, 06th Feb                     La vie                    For the second time i received a message my order is out of delivery and i received a message from landmark confirming my location, I have sent my location already but i dont understand why is it difficult to reach out with the customer service, no reply in my messages, just seen my message.           05:20 PM, 06th Feb                     La vie                    I want an immediate action in this issue,           05:20 PM, 06th Feb                   Abdulqader                    Hi La, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:20 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:20 PM, 06th Feb                     La vie                    Im very disappointed with the service, its my second time to order in centrepoint in the first time i order i was good and smooth transition           05:21 PM, 06th Feb                     La vie                    transaction           05:21 PM, 06th Feb                     La vie                    But this time, only i want to follow up where is my order now and yet no response no call from the courier as well           05:21 PM, 06th Feb                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971502842984           05:24 PM, 06th Feb                     La vie                    0502842984           05:25 PM, 06th Feb                     La vie                    I have spoke earlier to one of the representative in landmark team, but no response to my message so i decided to contact you           05:26 PM, 06th Feb                     La vie                             05:29 PM, 06th Feb                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered 	05-02-2023, but we will contact the courier team to find out the reasons for the delay in the order.           05:29 PM, 06th Feb                     La vie                    Im waiting for them to call me atleast, or reply my message atleast but nothing           05:30 PM, 06th Feb                     La vie                    im waiting for the courier to call me during delivery because as mention they couldn't find my location it is clearly saved my address in centrepoint application i even send them the location by map, by details, All the information I have given           05:31 PM, 06th Feb                     La vie                    I dont understand how and why until now i have no idea where is my order           05:32 PM, 06th Feb                   Abdulqader                   We would like to inform you that your issue has been raised and this is your complaint number 5670874.           05:32 PM, 06th Feb                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           05:32 PM, 06th Feb                     La vie                    Yes please thank you           05:33 PM, 06th Feb                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           05:33 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:34 PM, 06th Feb                     La vie                    No thanks           05:35 PM, 06th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:35 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5675176