Subject: Ticket Assigned - Conversation with ;)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 13:31:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ;) ;)                    1           05:13 PM, 06th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:13 PM, 06th Feb                   MAX UAE whatsapp bot                    Hello ;) , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:13 PM, 06th Feb                     ;)                    Hi           05:13 PM, 06th Feb                   MAX UAE whatsapp bot                    Hi ;) , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:13 PM, 06th Feb                     ;)                    1           05:13 PM, 06th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:13 PM, 06th Feb                     ;)                    9413580195           05:14 PM, 06th Feb                   MAX UAE whatsapp bot                    Congrats! Your order is successfully placed.?    Your estimated collection date is 07/02/2023             05:14 PM, 06th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:14 PM, 06th Feb                     ;)                    2           05:16 PM, 06th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:16 PM, 06th Feb                     ;)                    1           05:16 PM, 06th Feb                   MAX UAE whatsapp bot                   Please enter your email address           05:16 PM, 06th Feb                     ;)                    [email-masked]           05:16 PM, 06th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:16 PM, 06th Feb                     ;)                    Ok           05:16 PM, 06th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Max. My name is Kader. I will be happy to assist you.           05:18 PM, 06th Feb                     ;)                    I ordered and chose click and collect           05:19 PM, 06th Feb                     ;)                    But chose the wrong store           05:19 PM, 06th Feb                     ;)                    I would like to change the store to fujairah as I am from fujairah           05:20 PM, 06th Feb                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           05:21 PM, 06th Feb                     ;)                    Okay I cancelled the orderp           05:22 PM, 06th Feb                     ;)                    So when will I get the refund ?           05:22 PM, 06th Feb                     ;)                    And will it be refunded to the bank ?           05:22 PM, 06th Feb                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 80.00) on (2/6/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:25 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:28 PM, 06th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:30 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5675142