Subject: Ticket Assigned - Conversation with Eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 13:24:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eman Eman                    Any updates about my order ???           04:51 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:52 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello Eman , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:52 PM, 06th Feb                     Eman                    1           04:52 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:52 PM, 06th Feb                     Eman                    9587986620           04:52 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            04:52 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:52 PM, 06th Feb                     Eman                    2           04:52 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:52 PM, 06th Feb                     Eman                    1           04:52 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:52 PM, 06th Feb                     Eman                    [email-masked]           04:53 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:53 PM, 06th Feb                   Abdulqader                    Hi Eman, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:53 PM, 06th Feb                     Eman                    Pls any updates about my order           04:54 PM, 06th Feb                     Eman                    I have no details           04:54 PM, 06th Feb                     Eman                    It should be delivered from yesterday and I received nothing           04:54 PM, 06th Feb                     Eman                    9587986620           04:56 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:56 PM, 06th Feb                     Eman                    I need my order today           04:56 PM, 06th Feb                   Abdulqader                   Is this contact number correct +971568521852?             04:56 PM, 06th Feb                     Eman                    Yes           04:57 PM, 06th Feb                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           04:59 PM, 06th Feb                     Eman                    In the app it’s written that my order should be delivered on 5th and again I received nothing and with all that no one contacted with me           04:59 PM, 06th Feb                     Eman                    All what I want my order           05:00 PM, 06th Feb                     Eman                    Today !!!!!           05:00 PM, 06th Feb                     Eman                    I need to speak with some one           05:00 PM, 06th Feb                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered 05/02/2023, but we will contact the courier team to find out the reasons for the delay in the order.           05:03 PM, 06th Feb                     Eman                    And today 6th and my order is not her yet why ?           05:05 PM, 06th Feb                     Eman                    I get it that some times things could  happens ruined the order but I see lack of interest           05:08 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           05:10 PM, 06th Feb                     Eman                    I know that no one will update me           05:11 PM, 06th Feb                     Eman                    I’n the morning you guys told me the same that you will update me and no one cared about the order           05:13 PM, 06th Feb                     Eman                    It's your fault, I don't have to remind you every once in a while           05:14 PM, 06th Feb                   Abdulqader                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           05:15 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:17 PM, 06th Feb                     Eman                    I’m going to say it again just deliver my order today           05:17 PM, 06th Feb                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           05:20 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:21 PM, 06th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:24 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5675101