Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 13:18:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:40 PM, 06th Feb                     User                    i have ordered some items but unfortunately i did not receive everything           04:41 PM, 06th Feb                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Home Center. My name is Kader. I will be happy to assist you.           04:41 PM, 06th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:41 PM, 06th Feb                     User                    8412568527           04:41 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:42 PM, 06th Feb                     User                    I received it couple weeks ago and i was not in kuwait during that time. When i arrived I discovered that there are two items missing           04:42 PM, 06th Feb                   Abdulqader                   We apologize for the inconvenience caused.After checking your order, we found out that your order has been delivered completely kindly check the order again.           04:44 PM, 06th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:46 PM, 06th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:48 PM, 06th Feb                     User                    The order is missing two items           04:50 PM, 06th Feb                     User                    Can you tell me what the orders include and i will let u know what is missing           04:51 PM, 06th Feb                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           04:53 PM, 06th Feb                     User                             04:54 PM, 06th Feb                     User                    This item was missing           04:54 PM, 06th Feb                   Abdulqader                   Only one item missing.           04:57 PM, 06th Feb                     User                    I ordered 2 of these and did not get any of them           04:57 PM, 06th Feb                     User                    also i ordered somethinng like this           04:58 PM, 06th Feb                     User                             04:58 PM, 06th Feb                     User                    I think they were 3 pcs           04:59 PM, 06th Feb                     User                    but did not receive them also           04:59 PM, 06th Feb                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:01 PM, 06th Feb                   Abdulqader                   We are truly sorry we can't able to find the missing items in your order 8412568527           05:05 PM, 06th Feb                     User                    So what should i do in this case           05:07 PM, 06th Feb                     User                    ?!           05:07 PM, 06th Feb                     User                    So you mean i did not order them?!           05:07 PM, 06th Feb                   Abdulqader                   The invoice has been sent successfully for order 8412568527  to [email-masked] kindly check the name of the item.           05:09 PM, 06th Feb                     User                    Can you give me the email you sent it from           05:10 PM, 06th Feb                   Abdulqader                   This is your email :  [email-masked]           05:12 PM, 06th Feb                     User                    yes           05:12 PM, 06th Feb                     User                    i need your email           05:13 PM, 06th Feb                   Abdulqader                   You can write to us at : https://www.homecentre.com/kw/en/write-to-us           05:13 PM, 06th Feb                   Abdulqader                   Do you have any other inquiries that we can help with?           05:15 PM, 06th Feb                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Home Center  Have a wonderful day.           05:17 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5675057